To submit a case, please log in or register on the Customer Portal.

Please send ALL required components, along with the appropriate order form. Be sure to pack fragile components like diagnostic wax-ups properly. Also, we strongly recommend submitting cases via UPS or FedEx.

In most cases, you can expect to receive an order acknowledgement email within a day of our receiving the case. Issues with improperly submitted cases or missing materials may cause delays in this process.

XpresReview 8.0

Pan, Rotate, Zoom & View

XpresReview is a powerful program with easy-to-use tools that allows you to examine the design of your product in detail before submitting change requests or approving the design. You will need to download the software to open and view the Packaged Collaboration File (.pcf) that we send to you to review your design. For additional help, you can also download the user manual.

Computer monitor displaying a screenshot of ExpressReview 8.0 software


How do I submit a case?

Log in or register on the Customer Portal to submit an online order form. Print the order form, which lists the required case materials. Then, send those components, along with the signed order form, to our address. Please ensure to pack fragile items like diagnostic wax-ups properly.

Also, we strongly recommend submitting cases via UPS or FedEx as we see more frequent delays and other shipping issues with cases sent via USPS.

What address do I ship cases to?

Please ship cases to:

1610 Century Center Parkway
Suite 102
Memphis, TN 38134

FedEx or UPS strongly preferred. Several customers have encountered case delays due to untrackable USPS shipments.

How will you be contacting me with updates about my case?

Much of our communication (such as design approvals, status updates and projected ship dates) will be sent to the email address you provide on the order form. Status of cases and estimated shipping dates can also be found on the Customer Portal on the Active tab.

If you are not receiving these communications, check your spam filter and add to your address book.

Will I receive screws with my case?

We generally do not include screws with our cases. However, as a courtesy to our customers, we will order and include screws with your case upon request while passing along the price of the screws and a small handling fee.

What if I don’t see an implant or connection on the list?

A detailed list of supported connections is available on our case submission page here. If you don’t see your connection, call us at (866) 964-5736 to see if we’ve added it.

Are your devices registered with the FDA?

Yes. All our restorations are covered under our 510k on file with the FDA.

What is the warranty on your products?

All of our titanium frameworks are covered under our Lifetime Warranty. Our crowns and overlays are covered by a 2 Year Warranty.