Log in or register on the Customer Portal to submit an online order form. Print the order form, which lists the required case materials. Then, send those components, along with the signed order form, to our address. Please ensure to pack fragile items like diagnostic wax-ups properly.

Also, we strongly recommend submitting cases via UPS or FedEx as we see more frequent delays and other shipping issues with cases sent via USPS.

Please ship cases to:

Cagenix
1610 Century Center Parkway
Suite 102
Memphis, TN 38134

FedEx or UPS strongly preferred. Several customers have encountered case delays due to untrackable USPS shipments.

Much of our communication (such as design approvals, status updates and projected ship dates) will be sent to the email address you provide on the order form. Status of cases and estimated shipping dates can also be found on the Customer Portal on the Active tab.

If you are not receiving these communications, check your spam filter and add orderinfo@cagenix.com to your address book.

We generally do not include screws with our cases. However, as a courtesy to our customers, we will order and include screws with your case upon request while passing along the price of the screws and a small handling fee.

A detailed list of supported connections is available on our case submission page here. If you don’t see your connection, call us at (866) 964-5736 to see if we’ve added it.

Yes. All our restorations are covered under our 510k on file with the FDA.

All of our titanium frameworks are covered under our Lifetime Warranty. Our crowns and overlays are covered by a 2 Year Warranty.