Process - Cagenix Portal

In everything we do, we strive for the best possible patient outcomes. Cagenix employs a 13-step quality process with each case we receive. From initial assessment through final tolerance checks, every case is engineered, manufactured and tested to meet our stringent standards for fit and quality, the highest in the industry.

“The service was impeccable, but more importantly, the complication rate dropped from our published number of 30% to an unpublished number of 4% over the same time period once we started using Cagenix AccuFrame 360 and AccuFrame IC.”

Dr. Bradley A. Purcell, DDS, MS

Exceeding Expectations

Quality
Checks

Depending on the product, between 70 and 90 inspections are performed end-to-end during the production process

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Double
Final Inspection

Each case is processed to the highest level of quality possible and reviewed twice before shipping

FDA
Registered

All of our products and our facility are subject to FDA review and audit to meet requirements above industry standards

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GMP & HIPAA
Compliant

All cases are consistently produced to meet the FDA’s 21 CFR Part 820 Good Manufacturing Practices (GMP) and controlled for HIPAA patient privacy compliance

Our process

AccuFrame®

Process Overview

After a case is entered you will receive an order confirmation via email. Double scans are then performed to validate framework implant data. Our team of engineers then models and normalizes the scans and aligns to CAD elements and case data before creating the prosthesis requirements. Once the design is ready, we will email you a 3D CAD file for approval, viewable using the XpresReview software. Once approved, files for milling are generated, the prosthesis is fabricated and any finishing is performed. Final restorations are inspected for fit, occlusion, finish and shade, and the prescription is reviewed to confirm the restoration meets all patient and customer requirements before releasing. Full documented procedures, specifications and digital files are maintained for life.

XpresReview 8.0

Pan, Rotate, Zoom & View

XpresReview is a powerful program with easy-to-use tools that allows you to examine the design of your product in detail before submitting change requests or approving the design. You will need to download the software to open and view the Packaged Collaboration File (.pcf) that we send to you to review your design. For additional help, you can also download the user manual.

Software
download User
manual

Computer monitor displaying a screenshot of ExpressReview 8.0 software

FAQs

How do I submit a case?

Log in or register on the Customer Portal to submit an online order form. Print the order form, which lists the required case materials. Then, send those components, along with the signed order form, to our address. Please ensure to pack fragile items like diagnostic wax-ups properly.

Also, we strongly recommend submitting cases via UPS or FedEx as we see more frequent delays and other shipping issues with cases sent via USPS.

What address do I ship cases to?

Please ship cases to:

Cagenix
1610 Century Center Parkway
Suite 102
Memphis, TN 38134

FedEx or UPS strongly preferred. Several customers have encountered case delays due to untrackable USPS shipments.

How will you be contacting me with updates about my case?

Much of our communication (such as design approvals, status updates and projected ship dates) will be sent to the email address you provide on the order form. Status of cases and estimated shipping dates can also be found on the Customer Portal on the Active tab.

If you are not receiving these communications, check your spam filter and add orderinfo@cagenix.com to your address book.

Will I receive screws with my case?

We generally do not include screws with our cases. However, as a courtesy to our customers, we will order and include screws with your case upon request while passing along the price of the screws and a small handling fee.

What if I don’t see an implant or connection on the list?

A detailed list of supported connections is available on our case submission page here. If you don’t see your connection, call us at (866) 964-5736 to see if we’ve added it.

Are your devices registered with the FDA?

Yes. All our restorations are covered under our 510k on file with the FDA.

What is the warranty on your products?

All of our titanium frameworks are covered under our Lifetime Warranty. Our crowns and overlays are covered by a 2 Year Warranty.

and

See our complete product line

Creating with Quality and Passion