Cagenix is ready to help you improve your level of service to your patients. Request shipping labels, product information, or have someone from Cagenix contact you.
If you have questions about our company or products, or would like to know more about how we can help you, please call us toll-free at +1-866-964-5736 — or fill out the contact form below.
1680 Century Center Parkway
Building D, Suite 14
Memphis, TN 38134
Toll Free: (866) 964-5736
Local: (901) 763-3784
Fax: (901) 457-0211
Frequently Asked Questions
How do I submit a case?
Use the chart on our “Submit a Case” page to determine the components required for case submission. Then, send those components, along with a completed order form (downloaded from cagenix.com) to the address on that page. Please ensure to pack fragile items like diagnostic wax-ups properly.
Also, we strongly recommend submitting cases via UPS or FedEx as we see more frequent delays and other shipping issues with cases sent via USPS.
What address do I ship cases to?
Please ship cases to:
1680 Century Center Parkway
Building D - Suite 14
Memphis, TN - 38134
FedEx or UPS strongly preferred. Several customers have encountered case delays due to untrackable USPS shipments.
What is your standard turnaround time?
AccuFrame and AccuFrame Plus cases generally ship 7-8 business days after design approval.
AccuFrame IC and AccuFrame 360 cases generally ship 11-12 business days after design approval.
Incomplete cases, additional required lab work, or some aesthetic finishing can require additional time. Quality takes time. If your case requires a quicker turnaround, call us to see if we can help.
How will you be contacting me with updates about my case?
Much of our communication (such as design approvals, status updates, and projected ship dates) will be sent to the email address you provide on the order form.
If you are not receiving these communications, check your spam filter and add firstname.lastname@example.org to your address book.
Will I receive screws with my case?
We generally do not include screws with our cases. However, as a courtesy to our customers, we will order and include screws with your case upon request while passing along the price of the screws and a small handling fee.
What if I don’t see an implant or connection on the list?
A detailed list of supported connections is available on our case submission page here. If you don’t see your connection, call us at (866) 964-5736 to see if we’ve added it.
Are your devices registered with the FDA?
Yes. All our restorations are covered under our 510k on file with the FDA.
What is the warranty on your products?
All of our titanium frameworks are covered under our Lifetime Warranty. Our crowns and overlays are covered by a 2 Year Warranty.